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Show your customers you take them seriously.

Sometimes, things go wrong between you and your customers. Join the Cosmetic Redress Scheme and let us help you resolve your complaint.

Join Now

Reasons To Join

  • Legal Compliance
  • Complaint Resolution
  • Consumer Confidence
  • Raise Standards
  • Member Benefits


The Cosmetic Redress Scheme is authorised to offer alternative dispute resolution by the Chartered Trading Standards Institute. While it is not a legal requirement to join a redress scheme, service providers are legally required to signpost their customers to a government authorised consumer redress scheme.

Provide your customers with the extra peace of mind of knowing that they will be treated fairly every step of the way of their customer experience by a specialist redress scheme for the cosmetic market.

Designed for the whole cosmetic Industry

Professional association backed

Trading standards

Easy to join
and use

How Much Will Membership Cost?



£7.5 - £15 Per annum

Company with
multiple Practitioners

  • user

    1-3 Practitioners £10 per location Per annum

  • user

    4-6 Practitioners £20 per location Per annum

  • user

    7-9 Practitioners £30 per location Per annum

  • user

    10+ Practitioners Referral (POA) Per annum

Latest News

News Section Image
Latest News
Monday 27 June, 2016

Hamilton Fraser Commended In The Leap 100 List

Hamilton Fraser, a provider of specialist insurance services, has been named in The Leap 100.

Read More ...
News Section Image
Latest News
Monday 27 June, 2016

New Cosmetic Manager at the helm of the team

Hamilton Fraser Cosmetic Insurance are delighted to announce that Naomi Di-Scala has been promoted ....

Read More ...
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0345 362 3123