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About Us

The Cosmetic Redress Scheme is a new, straightforward and easy to use consumer redress (ombudsman) scheme.

The main purposes of the Cosmetic Redress Scheme are to allow practitioners to comply with their legal requirement to signpost consumers to a government authorised consumer redress scheme and to settle or resolve complaints made by consumers against our Members.

Our Members and consumers will both benefit from our simple three stage process to resolve the complaint:

  1. The Member will first be given an opportunity to resolve the complaint directly
  2. The Cosmetic Redress Scheme offers a mediation service
  3. The Cosmetic Redress Scheme Ombudsman will make a binding decision on the complaint 

Our Credentials

We are authorised by the Chartered Trading Standards Institute under the ADR Regulations 2015 to offer an escalated complaints process to consumers of Members of the CRS.

The Cosmetic Redress Scheme is a trading name of HF Resolution Ltd which is a wholly owned subsidiary of HFIS PLC.

HFIS PLC has extensive knowledge of the UK cosmetic market with a range of products including:

Hamilton Fraser Cosmetic Insurance (HFCI) operates a medical indemnity/malpractice scheme for the cosmetic and aesthetic market which was launched in 1996.

Hamilton Fraser also offers Surgery Insurance and Professional Indemnity Insurance.

Hamilton Fraser is a well-known expert in the property sector, administering the mydeposits tenancy deposit protection scheme. In addition, Hamilton Fraser is the home of popular brands Total Landlord Insurance, the government authorised Property Redress Scheme and Client Money Protect.

The Advisory Council

The Cosmetic Redress Scheme has appointed an independent Advisory Council consisting of industry experts who will both guide and scrutinise the work of the Cosmetic Redress Scheme.

Please see the Terms of Reference for the Advisory Council.

Terms of Reference

Cosmetic Redress Scheme Members agree to abide by the Cosmetic Redress Scheme Terms of Reference.


Latest News

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Latest News
Monday 27 June, 2016

Hamilton Fraser Commended In The Leap 100 List

Hamilton Fraser, a provider of specialist insurance services, has been named in The Leap 100.

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News Section Image
Latest News
Monday 27 June, 2016

New Cosmetic Manager at the helm of the team

Hamilton Fraser Cosmetic Insurance are delighted to announce that Naomi Di-Scala has been promoted ....

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